1. What products do you sell?

We specialize in pet cages and shelters.

2. Which areas do you ship to?

Currently, we only offer shipping within the United States.

International shipping is not supported.

3. How long does it take for my order to ship?

Orders are typically processed and shipped within 1–3 business days after payment confirmation.

Orders are not processed on weekends and public holidays.

4. How long do I expect to receive my order?

Estimated delivery times are as follows:

Shipping Method | Estimated Delivery Time

Standard Shipping | 5–8 business days

Expedited Shipping | 3–5 business days

Fast Shipping | 1–3 business days

Actual delivery times may vary depending on location, weather, or logistics conditions.

5. How can I check my order status?

After your order ships, you will receive a confirmation email containing a tracking number.

You can use the tracking number to check the latest delivery status on the carrier’s website.

6. Which logistics companies do you support?

Depending on the order, we may use the following carriers:

USPS

UPS

FedEx

The specific carrier depends on the warehouse and delivery address.

7. Can I cancel my order?

If the order has not yet entered the processing or shipping stage, we may be able to assist with cancellation.

Once the order has been processed or shipped, cancellation cannot be guaranteed.

For assistance, please contact our customer service team as soon as possible.

8. Do you accept returns?

Generally, all items are final sales.

Returns, refunds, or exchanges are not accepted unless the item has a confirmed manufacturing defect, shipping damage, or incorrect shipment.

9. What should I do if I receive a defective item?

If the item has:

Manufacturing defect

Serious quality problem

Shipping damage

Incorrect shipment

Please contact us within 7 days of receiving the item and provide:

Order number

Item photo

Problem description

Packaging photo

We will provide a solution after review.

10. What situations are not considered product defects?

The following are generally not considered product defects:

Slight color difference

Normal wear and tear

Damage caused by improper installation or use

Damage caused by pet scratching or biting

Minor cosmetic imperfections that do not affect normal use

Subjective dissatisfaction

11. How to change the shipping address?

If your order has not yet been shipped, please contact us as soon as possible.

Once your order has been shipped, we cannot guarantee that the shipping address can be changed.

Thank you for choosing us! We are committed to providing you and your pet with high-quality products and services.