Thank you for choosing cozycrittercage.com. We are committed to providing safe and efficient delivery services. Please read the following delivery policy carefully before placing your order.

Delivery Area

Currently, we only offer delivery within the United States.

Order Processing Time

All orders will be processed after payment confirmation.

Processing Time: 1–3 business days

Delivery Methods and Estimated Delivery Time

We partner with major U.S. logistics carriers to ensure your order is delivered safely.

Standard Shipping

Carriers:

USPS (United States Postal Service)

UPS (United States Parcel Service)

FedEx

Estimated Delivery Time:

5–8 business days

Expedited Shipping

Estimated Delivery Time:

3–5 business days

Express Shipping

Estimated Delivery Time:

1–3 business days

Shipping Costs

Shipping costs will be automatically calculated at checkout based on the following factors:

Shipping Address

Item Weight and Dimensions

Shipping Method

Order Tracking

After your order is shipped, you will receive a confirmation email containing tracking information.

You can track your order’s status on the carrier’s official website using the tracking number.

Please Note:

Logistics information updates may take 24–48 hours.

Updates may be delayed during peak periods.

Delivery Delays

While we strive to ship on time, the following situations may cause delivery delays:

Severe weather

Natural disasters

Peak shipping season

Carrier system issues

Incomplete or incorrect address information

Force majeure events

For delays caused by the carrier, we cannot guarantee a specific arrival date.

Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

If a package cannot be delivered due to the following reasons:

Incorrect address

Incorrect postal code

Incomplete recipient information

The resulting reshipment costs may be borne by the customer.

Lost or Damaged Package

If your order experiences any of the following during transit:

Lost package

Damaged package

Received wrong goods

Please contact our customer service team within 7 days of receiving the goods and provide:

Order number

Description of the problem

Product photos

Packaging photos

We will assist in the investigation and provide a reasonable solution.

Delivery status shows “Delivered but not received”

If the logistics show your order has been delivered but you haven’t received your package, please:

Check your door, mailbox, or secure storage area; Contact family, neighbors, or property management; Contact the carrier to confirm delivery details;

If you still can’t find it, please contact our customer service team.

Contact Us

If you have any questions about our delivery policy, please contact us:

Email:

Phone:

Thank you for your support and trust! We are committed to providing you with a superior shopping and delivery experience.