Welcome to cozycrittercage.com (hereinafter referred to as “this website” or “we”). By accessing, using, and purchasing our products, you agree to abide by and be bound by the following terms and conditions. If you do not agree to these terms, please stop using this website.

1. Acceptance of Terms

By accessing this website, registering an account, or placing an order, you confirm that:

You have read and understand these terms and conditions;

You have the capacity to enter into a legally binding agreement;

You agree to comply with all applicable laws and regulations and the policies of this website.

2. Product Information

We strive to ensure that the product information, descriptions, images, and prices displayed on the website are accurate.

However, we do not guarantee that:

All information is always complete, accurate, or up-to-date;

Product images are completely consistent with the actual products;

The website is free from typographical, technical, or human errors.

If errors are found, we reserve the right to correct information, modify prices, or cancel orders at any time.

3. Orders and Payment

Submitting an order does not automatically constitute acceptance of the order.

We reserve the following rights:

To refuse or cancel any order;

To limit purchase quantity;

To verify payment information;

To prevent fraudulent transactions.

You will receive an order confirmation email after successful payment.

4. Pricing and Taxes

All prices are displayed in US dollars (USD).

Due to applicable laws, sales tax may be payable on orders. The specific amount will be automatically calculated and displayed at checkout.

5. Shipping Service

Shipping service is governed by the Shipping Information (Shipping Policy).

Customers are responsible for ensuring:

An accurate and complete shipping address;

A valid and accurate contact information;

The ability to receive delivery packages.

Customers are responsible for any delivery failures or additional costs resulting from incorrect addresses.

6. Returns, Refunds, and Exchanges Policy

One-time Sale Principle

All items are final sales.

Except as expressly provided in these terms:

Returns are not accepted;

Refunds are not accepted;

Exchanges are not accepted;

Refund requests after order cancellation for personal reasons are not accepted.

Including but not limited to the following situations:

Change of purchase intention;

Selection of the wrong product;

No longer need the product;

Dissatisfaction with size, color, or style;

Subjective dislike of the product after receipt.

Product Defect Exceptions

If you receive a product with the following conditions:

Manufacturing defect;

Serious quality problem;

Obvious damage caused during transportation;

Received the wrong product;

Please contact us within 7 days of receiving the product and provide:

Order number;

Product photo;

Description of the defect or problem;

Packaging photo.

After review and confirmation, we may decide to provide one of the following solutions:

Replace the product;

Resend the product;

Partial refund;

Full refund.

The final handling method is determined by CozyCritterCage based on the specific circumstances.

Defect Identification

The following situations are generally not considered product defects:

Normal wear and tear;

Damage caused by improper installation, assembly, or use;

Damage caused by pets biting, scratching, or human error;

Slight color difference;

Minor appearance flaws that do not affect normal use;

Customer subjective satisfaction issues.

7. Intellectual Property

All content on this website, including but not limited to:

Trademarks, Logos, Product Images, Text Content, Website Design, Graphics, and Software

are the property of CozyCritterCage or the relevant rights holders and are protected by intellectual property laws.

They may not be copied, modified, distributed, or used for commercial purposes without written authorization.

8. User Conduct

You agree not to:

engage in illegal activities;

interfere with the normal operation of the website;

distribute malicious software;

infringe on the intellectual property rights of others;

provide false information;

attempt unauthorized access to the website system.

Violation of the above provisions may result in account termination and legal liability.

9. Disclaimer

To the maximum extent permitted by applicable law:

This website and all products are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, including but not limited to:

Warranty of merchantability;

Warranty of fitness for a particular purpose;

Warranty of non-infringement;

Warranty of continued error-free operation of the website.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for the following losses:

Indirect losses;

Side losses;

Punishment losses;

Lost profits;

Data loss;

Lost business opportunities.

Regardless of the basis of liability, our aggregate liability shall not exceed the actual amount paid for the relevant order.

11. Indemnification

You agree to indemnify and hold harmless your officers, employees, and partners from and against any and all losses arising from:

Breach of these Terms;

Violation of laws and regulations;

Infringement of third-party rights;

Improper use of this website.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws of the United States, without regard to conflict of laws principles.

Any dispute shall be submitted to a competent court of the United States for resolution.